When your home alarm goes off, what really matters is what happens next. That’s where our Central Monitoring Station comes in, and whether it’s home alarm monitoring or business alarm monitoring, our call center is industry leading. Our Central Monitoring Station is physically located here in the Cayman Islands. We are staffed 24/7/365 with well-trained Central Station Operators who take your alarm system to the next level with their service.
Our Central Station Operators provide the invaluable service of saving you time and money on false alarms, while making sure the appropriate authorities are dispatched to your business site promptly when there is a security concern.
Our Monitoring Station Agents are well trained in the key steps to take in dispatching appropriate authorities as well as to act with empathy and patience.
All our agents receive 16 hours of classroom training, 60 hours of on-the-job training, and ongoing education and feedback.
We have received the Five Diamond Certification from the Central Station Alarm Association for every year, since inception to present.
Companies achieving and maintaining Central Station Alarm Association (CSAA) Five Diamond Certification are committed to serving the public and the Authorities Having Jurisdiction (AHJs) through the professional training all their Central Station operators receive. The CSAA Five Diamond Central Station designation is granted to those Central Stations who satisfy all the requirements of the Five Points of Excellence
In addition to our backup generators to keep our Monitoring Station running in case of power outages, we also have fully operational, redundant monitoring systems at our main site, in case of natural disasters or other catastrophic events. Within seconds, our redundant station could be up and running without skipping a beat!